Ordering
Q: How do I place an order?
A: Browse our collection, select your desired size and color, and click “Add to Cart.” Once you’re ready, proceed to checkout and follow the instructions to complete your purchase.
Q: Do you restock items that are sold out?
A: Limited-edition items may not be restocked, but our staple collections are often replenished. Sign up for our newsletter or check the product page for updates.
Shipping
Q: Where do you ship?
A: We currently ship worldwide (Please note that we have suspended delivery to Russia and Belarus.)
Q: Where do you ship from?
A: We ship all our orders from Latvia, where our brand is based.
Q: How long does shipping take?
A: Standard shipping typically takes 5-7 business days for EU orders and 7-14 business days for international orders. Delivery times may vary depending on your location.
Q: How much does shipping cost?
A: Shipping costs are calculated at checkout and depend on your location and selected shipping method.
Q: Can I track my order?
A: Yes, once your order is shipped, you’ll receive an email with a tracking number to monitor your delivery.
Returns & Exchanges
Q: What is your return policy?
A: You can return your order within 14 days of receiving your order. Customers are responsible for return shipping costs. For full details, visit our Return Policy.
Q: How do I start a return?
A: Email us at info@odatodamoon.com with your order number and reason for return. We’ll guide you through the process.
Q: Can I exchange an item?
A: We currently do not offer direct exchanges. If you’d like a different size or color, please return the item and place a new order.
Products
Q: What sizes do you offer?
A: Our sizes range from XS-XL. Refer to our Size Guide for detailed measurements.
Q: How do I care for my clothing?
A: Care instructions are included on each product’s label. For most items, we recommend washing in cold water and air drying to preserve quality.
Q: Do you offer custom or personalized items?
A: We do offer custom or personalized items, please contact us directly!
Payments
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard) and other secure payment methods listed at checkout.
Q: Is my payment information secure?
A: Yes, we use secure encryption to protect your payment details. Your information is processed through trusted payment gateways.
Miscellaneous
Q: Do you offer gift cards?
A: Yes! Gift cards are available in multiple denominations and can be purchased here.
Q: How can I contact customer support?
A: You can reach us via email at info@odatodamoon.com
Q: Do you collaborate with influencers or accept wholesale inquiries?
A: Yes, we’re always open to partnerships! Email us at odatodamoon@gmail.com
Don’t see your question here? Contact us at info@odatodamoon.com and we’ll be happy to help!