Shipping policy

SHIPPING POLICY

Welcome to ODA to da Moon! We are here to provide you with the best service. If you have any questions regarding the shipping or want to receive your order faster contact us direct at info@odatodamoon.com

Please note that order processing times and delivery can extend during the Holidays, sales and special offers.

Delivery during sales and holidays 

We truly appreciate your support and patience as we work tirelessly to ensure ODA reaches every corner of the globe as quickly as possible.

Please note that during holiday season and sales, it may take a bit longer for orders of in-stock items to arrive due to potential weather conditions and carrier delays. Thank you for your understanding and patience. 

Processing time 

• Orders are processed within 3-10 business days after payment confirmation.

• Orders placed on weekends or holidays will be processed the next business day.

• You will receive a confirmation email with tracking details once your order has been shipped.

Shipping options

We offer the following shipping options:

Standard Shipping Baltic states

Estimated delivery: 1-3 business days

Standard Shipping EU

Estimated delivery: 5-7 business days

 

International Shipping

Estimated delivery: 7-14 business days, depending on the destination

Note: Delivery times are estimates and may vary due to carrier delays or customs processing for international orders.

Order Tracking

• A tracking number will be emailed to you once your order has shipped.

• Use the tracking link provided to monitor your shipment’s progress.

Shipping Restrictions

• Please note that we have suspended delivery to Russia and Belarus.

• We do not ship to P.O. Boxes or military addresses.

Customs, Duties, and Taxes (For International Orders)

• International shipments may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer.

• Please check with your local customs office for more information.

Lost or Delayed Shipments

• We are not responsible for delays caused by the shipping carrier or customs.

• If your order is lost or significantly delayed, please contact us at info@odatodamoon.com so we can assist you in filing a claim with the carrier.

Returns & Exchanges

• Please refer to odatodamoon@gmail.com for details on returning or exchanging items.

Contact Us

If you have any questions or concerns about your shipment, feel free to contact us at info@odatodamoon.com

Thank you for choosing ODA to da Moon! We appreciate your support.